Lanyingyinggetian
March 19, 2025
This hotel is located in the Spanish border city of La Linea, very close to the Rock of Gibraltar. The hotel is said to be owned by Marriott, but it seems to have nothing to do with Marriott's service level. The bedding and pillows in the room are uncomfortable, the area around the bathtub is moldy and rusty, and the faucet nozzle does not work well.
There are two points that I complain about. One is that the temperature and wind speed in the room cannot be adjusted. I complained to the front desk. The male receptionist first said that the electrician had gone off work and had to wait until tomorrow. When I asked him to go upstairs with me, he said that the temperature in each room could not be adjusted. Why didn't he start to tell me the truth and said that the electrician had gone off work? I spent a night in a room with dull and dirty air. Second, the dinner I ordered was of poor quality, and all drinks had to be paid for, even a bottle of mineral water was not available. I asked for a glass of Coke for $3.
But I need to give a thumbs up to the lady at the front desk who always had a smile on her face. I didn't know where dinner was, so she followed me upstairs and showed me the direction. The next day, when I needed to exchange euros for cash outside, she saw me dragging my luggage and reminded me to leave it at the front desk. She was very friendly.
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